FAQs

Do you provide alterations for ladies?

Yes! We service both men and ladies alterations for almost any type of garment. We also have experience in altering wedding dresses.

Do you provide rush alterations?

Typically, we require a few days for your garment to be altered and ready for pick up. If the customer requires a rush alteration, there is a 50% surcharge that is added to the price. Please contact the store for more details.

How much do you charge for a custom suit?

The answer is it all depends. It depends highly on the choice of fabric, how much material is required, and the level of handmade details have been specified. Most quotes are provided after an in person no obligation consultation has been conducted.

I have a wedding coming up. Do you provide wedding services?

Threads has extensive experience in suiting wedding parties and creating custom garments for the groom. We also create and design wedding dresses. We provide off the rack solutions as well for the groom or groomsman. Please contact the store for more details.

I saw a shoe that I liked but you don’t have my size. Can you order it?

Threads prides itself on having exclusive merchandise at limited quantities. On the rare occasion, some shoes are available for order. Please inquire further with the store for more details so that they may coordinate with our warehouse.

Do you provide free shipping and returns on orders?

At this time, we do not provide free shipping or returns on merchandise due to our unique merchandise and business model. You are welcome to contact the store for over the phone service to ensure you receive the most accurate size.

What is your refund policy?

We provide in store and online credit or exchange within 14 days of receiving unworn merchandise. Threads reserves the right to refuse merchandise that is not in good condition. There are no refunds due to the limited quantities and demand of our merchandise .

Do you ship internationally?

Threads can ship to your location internationally. The customer is responsible for any customs or duties charged within their respective countries. Threads assumes no responsibilities for transit times for shipping companies. Returns on international orders are at the full responsibility of the customer.